The Football Association values the direct relationship we have with our customers who purchase tickets for FA-organised matches (England Senior internationals, FA Cup Semi-Finals and Final and The FA Community Shield), join the Official England Supporters Club englandfans and purchase The FA's merchandise.
The Charter focuses on customer issues across the following specific areas:
- Staff Conduct and Response Time
- Stakeholder Consultation on customer issues
- Ticketing
- Loyalty and Membership Schemes
- Merchandising
Customer Charter Report
The Football Association is committed to developing an open, accountable and responsive relationship with supporters and the general public.
Great progress has been made over the past year in providing fans with the opportunity to comment on FA activities and issues across football as a whole.
Every year The FA, The Premier League and Football League and the 92 professional clubs provide annual reports on the commitments made in their customer charters.
To access The FA's Customer Charter from the last three seasons please click on the relevant link:
Customer Charter - 2006
Customer Charter - 2007
Customer Charter - 2008
Customer Charter - 2009